Until recently, determining who works when involved store managers manually slotting each employee into shifts on paper. Starbucks is just one of many companies using this type of technology, and it’s not hard to understand why. In this case, “the machine” refers to a real machine: the highly sophisticated automated software Starbucks uses to schedule its 130,000 baristas, sometimes giving them less than a few day’s notice about their schedules in order to “optimize” its workforce. After a lengthy New York Times story, the company decided to adjust some of their controversial scheduling practices, eliminating “clopening” - when workers are required to close at night and re-open in the morning - and requiring at least a week’s notice of upcoming schedules.
Starbucks workers recently scored a point against the machine.
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